Contact Us

 

 

34 Weichselstraße
Berlin, Berlin, 10247
Germany

Shipping Info

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Shipping & Returns

Shipping

We ship worldwide from Germany. Please check your basket for costs to your country. German postage is 5.5 EUR for one item and extra 2 EUR for additional items.

 

How long will delivery take?

We aim to dispatch orders within 3-4 working days. We will get in touch with you if your item is likely to take any longer. We use DHL service so you are able to track the progress of your delivery . You will receive the tracking number together with the shipping confirmation at your email account. If you are in a rush for your item or need it for a specific date or occasion, please drop us an email at info@necklacetherapy.com and we’ll do our best to help!

 

Returns

We hope that you are pleased with your purchase! If for some reason you wish to return an item, contact us within 14 days of delivery at info@necklacetherapy.com We will send you a return address and issue a refund via your method of payment. Please check that the shipping and shipping costs will not be covered in every case:

 

  • If your order arrived damaged.
  • If an item was received in error.
  • If your package was lost in the mail.
  • If your package was mis-delivered and you are unable to correct the matter with your local post office.

We will cover the cost of re-shipping:

 

 

  • If you seek a replacement or an exchange for reasons other than damage or loss as described above.
  • If you provided an incorrect shipping address at checkout.

We ask you to cover the cost of re-shipping:

 

Faulty items

Our products are packaged well. If for some reason your item arrives with a fault, please get in touch with us at info@necklacetherapy.com. If your product develops a fault, we will do our best to help you. Again email us at info@necklacetherapy.com and send a photo of your item.